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24/7 Customer Engagement: The New Standard
Customer Experience

24/7 Customer Engagement: The New Standard

Lakshya
April 2, 2024
6 min read

The Always-On Economy

Today's customers expect instant responses regardless of the time of day. Businesses that can't provide 24/7 support are losing customers to competitors who can.

The Cost of Delay

Studies show that 78% of customers choose the business that responds first. Even a 5-minute delay can mean the difference between winning and losing a sale.

AI-Powered 24/7 Support

Hex by Nurahex enables businesses to provide instant, intelligent responses across all channels—WhatsApp, Messenger, Instagram, phone calls, and website chat—without hiring night shift staff.

Real Results

  • Average response time: Under 2 seconds
  • Customer satisfaction increase: 67%
  • After-hours lead capture: Up 340%
  • Cost per interaction: Down 85%

Beyond Just Answering

Modern AI doesn't just answer questions—it qualifies leads, books appointments, processes orders, and escalates complex issues to human staff when needed.

Making the Transition

Implementing 24/7 AI support doesn't mean replacing your team. It means empowering them to focus on high-value interactions while AI handles routine inquiries around the clock.

Ready to automate your workflows?

Join hundreds of businesses transforming their operations with Nurahex.