The No-Show Problem
Restaurant no-shows cost the Irish hospitality industry millions annually. For high-end restaurants, a single no-show can mean €150-300 in lost revenue.
Why Customers Don't Show
Research reveals the top reasons:
- Forgot about the reservation (48%)
- Plans changed but forgot to cancel (32%)
- Booked multiple restaurants as backup (15%)
- Couldn't find parking/running late (5%)
The Automated Solution
Hex's reservation management system dramatically reduces no-shows through intelligent communication:
Confirmation System
- Instant booking confirmation via preferred channel
- 24-hour reminder with easy modification options
- 2-hour reminder with directions and parking info
- Smart rescheduling for running-late customers
Real Results
Michelin-starred restaurant in Dublin saw:
- No-show rate: From 22% to 4%
- Late cancellations: Reduced by 58%
- Table turnover: Improved by 35%
- Revenue recovery: €127,000 annually
The Smart Waitlist
When cancellations occur, Hex automatically offers the slot to waitlist customers in order of priority, filling tables within minutes.
Customer Experience
Automated reminders aren't just about reducing no-shows—they enhance the dining experience by reducing customer stress and uncertainty.
Implementation Tips
Start with confirmation and 24-hour reminders. Add the 2-hour reminder once you're comfortable with the system. Always make cancellation easy—forcing phone calls increases no-shows.