Why Measurement Matters
To justify your automation investment and optimize performance, you need clear metrics to track progress.
Key Performance Indicators (KPIs)
Here are the most important metrics to track:
1. Cost Reduction
Measure the direct cost savings from automation, including labor, error reduction, and efficiency improvements.
2. Time Savings
Track how much time is freed up across your team. Use this to calculate the opportunity cost of manual processes.
3. Quality Improvements
Measure error rates, customer satisfaction, and defect reduction after implementing automation.
4. Throughput Increase
How much more work can your team accomplish with automation? This is often the most impressive metric.
5. Time to ROI
Calculate how quickly your automation investment pays for itself. Most businesses see ROI within 3-6 months.
Creating Your Baseline
Before implementing automation, establish clear baseline metrics. This will help you accurately measure the impact of your changes.